Appointments

Urgent Appointments

The practice runs a triage system. This means that your request will be assessed by the clinical lead on the day.  Monday to Thursday all appointment requests up until 5.00pm will be dealt with on the day you contact us.  On Friday we will process all requests received before 12.00pm. Any requests after these times will be processed on the next working day.

• You can complete an online form to request an appointment
• You can also make an appointment by telephoning 01543 728748. 

Routine Appointments

The practice runs a triage system.  This means that your request will be assessed by the clinical lead on the day.  Monday to Thursday all appointment requests up until 5.00pm will be dealt with on the day you contact us.  On Friday we will process all requests received before 12.00pm.  Any requests after these times will be processed on the next working day.

• You can complete an online form to request an appointment
• You can also make an appointment by telephoning 01543 728748. 

Cancelling or changing an appointment

If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. 

• You can cancel your appointment using the information in the text message you receive prior to your appointment.
• You can cancel appointments using the NHS app. 
• You can also cancel an appointment by telephoning 01543 728748. 

Home Visits

Home visits are reserved for those who are too frail or too unwell to come to the surgery. If you feel a visit is genuinely necessary please telephone as early in the day as possible, preferably by 11:30am. All visit requests will be directed to the duty GP.

You can request a home visit:

• Complete an online form
• by telephoning 01543 728748. 

If you need help when we are closed

• For a life-threatening emergency call 999.
• For patients over 5 years old use NHS 111 online 111.nhs.uk or call 111. 
• For a child under 5 years old call 111.
• Out of hours information

Try the NHS App

You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, cancel your appointment, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.

If you already use online access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp