Urgent Appointments
Our practice operates a triage system. This means that your request will be assessed by the clinical lead, checked, and prioritized based on urgency during our operating hours. A member of our practice team will then call you back the same day.
If the surgery is closed, please contact our Out of Hours Provider Our Net on 01922 501999. Alternatively visit NHS 111 online or call 111 for advice and guidance.
In an emergency call 999
Routine Appointments
Our practice operates a triage system. This means that your request will be assessed by the clinical lead, checked, and prioritized based on urgency during our operating hours. A member of our practice team will then call you back the same day.
If the surgery is closed, please contact our Out of Hours Provider Our Net on 01922 501999. Alternatively visit NHS 111 online or call 111 for advice and guidance.
In an emergency call 999
ONLINE REQUESTS
All requests received online will be will be assessed by the clinical lead, checked, and prioritized based on urgency during our operating hours. A member of our practice team will then call you back the same day.
If the surgery is closed, please contact our Out of Hours Provider Our Net on 01922 501999. Alternatively visit NHS 111 online or call 111 for advice and guidance.
In an emergency call 999
Your non-urgent request will be reviewed and responded to by a member of the team on the same working day.
If you need more urgent help, call your GP practice. If it's closed, visit NHS 111 online or call 111. In an emergency call 999
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time.
- You can cancel your appointment using the information in the text message you receive prior to your appointment.
- You can cancel appointments using the NHS app.
- You can also cancel an appointment by telephoning 01543 728748.
Home Visits
Home visits are reserved for those who are too frail or too unwell to come to the surgery. If you feel a visit is genuinely necessary please telephone as early in the day as possible, preferably by 11:30am. All visit requests will be directed to the duty GP.
You can request a home visit:
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, cancel your appointment, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp