At Parkside Medical Practice we always try to provide the best service possible; there may be times when you feel this has not happened.
Please note that we have to respect our duty of confidentiality to patients and a patients consent will be necessary if a complaint is not made by the patient in person.
If you wish to make a complaint please telephone or write to the practice manager. We will then acknowledge your complaint in writing or verbally within a period of 3 working days.
The periods of time within which a complaint can be made is normally:
12 months from the date on which the event / incident which is the subject of the complaint occurred; or
12 months from the date on which the event / incident which is the subject of the complaint comes to the complainant's notice.
We aim to give you an outcome to your complaint within 10 working days although occasionally it may take longer. You are also invited to discuss your concerns in a meeting if you wish to.
Comments or suggestions can be submitted by email or via reception.
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If patients don’t wish to complain direct to the practice then their route in the first instance should be NHS England. If patients are not happy with their response from NHS England then the next step is to contact the Ombudsman. Please see contact details below.
Email – firstname.lastname@example.org type in the Subject tab “for the attention of the complaints team”
( Helpline 0300 311 2233 – Customer Care Centre)
Parliamentary and Health Service Ombudsman
( Helpline: 0345 015 4033)
NHS Choices for complaints to other NHS organisations